Kevin Cook
Active member
Hi Mark B & Robin, thanks for your message and telephone assistance.
The service charge for Flat No 9 was at issue, but now resolved and paid.
For reasons I cannot explain, I did not receive the invoices from 3Sixty, either by e-mail or by post until yesterday when I received the "payment overdue, we are passing your account over to a debt collector" letter.
In the invoices that were received yesterday, our contribution had risen from £1088.50 to £1700+, I spoke to Mark to compare the increase, thinking I must have missed a fairly important decision at board level, and then I spoke to Aleksa.
Eventually, it transpired that the £1088.50 invoice was for a reduced payment, because of an over-payment under BNS, which was then credited as a partial payment against an amount c £1650, subsequently increased by c £50. This fits with my understanding of the budget and contribution situation and all invoices for No 9 are paid in full.
I cannot explain why accounts e-mails from 3Sixty were sent to my spam folder when all other 3Sixty e-mails arrive in the normal inbox, so I have also added my wife's e-mail address to the account details at 3Sixty and asked Aleksa to CC Sharon on all account matters, hopefully avoiding the inexplicable lack of communication between myself and 3Sixty Accounts.
It is reasonable to ask why I did not spot the lack of Service Charge invoices, a charge to which I must plead guilty. Best wishes …..... Kevin
The service charge for Flat No 9 was at issue, but now resolved and paid.
For reasons I cannot explain, I did not receive the invoices from 3Sixty, either by e-mail or by post until yesterday when I received the "payment overdue, we are passing your account over to a debt collector" letter.
In the invoices that were received yesterday, our contribution had risen from £1088.50 to £1700+, I spoke to Mark to compare the increase, thinking I must have missed a fairly important decision at board level, and then I spoke to Aleksa.
Eventually, it transpired that the £1088.50 invoice was for a reduced payment, because of an over-payment under BNS, which was then credited as a partial payment against an amount c £1650, subsequently increased by c £50. This fits with my understanding of the budget and contribution situation and all invoices for No 9 are paid in full.
I cannot explain why accounts e-mails from 3Sixty were sent to my spam folder when all other 3Sixty e-mails arrive in the normal inbox, so I have also added my wife's e-mail address to the account details at 3Sixty and asked Aleksa to CC Sharon on all account matters, hopefully avoiding the inexplicable lack of communication between myself and 3Sixty Accounts.
It is reasonable to ask why I did not spot the lack of Service Charge invoices, a charge to which I must plead guilty. Best wishes …..... Kevin